DH Academy

Projects in a Controlled Environment (PRINCE2®) is a framework of Best Practices intended to improve the management, control and organization of projects. The PRINCE2® Practitioner course, is for those wishing to certify in the latest version of PRINCE2® (2009 Edition) at the Practitioner level. The Course focuses on acquiring the understanding and...

ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT service management. Providing a cohesive set of best practice guidance drawn from the public and private sectors around the world, it has recently (May 2007) undergone a major and important refresh program. This Foundation course introduces the principles and...

Projects in a Controlled Environment (PRINCE2®) is a framework of Best Practices intended to improve the management, control and organization of projects. The PRINCE2® Foundation course, is for those wishing to certify in the latest version of PRINCE2® (2009 Edition). The Course focuses on acquiring the understanding and knowledge of PRINCE2®. Objectives of...

Projects in Controlled Environments (PRINCE2®) is a framework of Best Practices intended to improve the management, control and organization of projects. The PRINCE2® Track combines the Foundation and Practitioner Courses. The Foundation Course focuses on acquiring the understanding and knowledge of processes, components and techniques, while the Practitioner Course handles the application...

The Courses of the ITIL V3® – Intermediate Level – Capabilities Stream cluster the ITIL V3® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma. This module covers the following subject areas:  Service Portfolio Management  Service Level Management  Service Catalogue Management  Demand Management  Supplier...

The Courses of the ITIL V3® – Intermediate Level – Capabilities Stream cluster the ITIL V3® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3® Expert Diploma. This module covers the following subject areas:  Event Management  Incident Management  Request Fulfillment  Access Management  Problem Management  Functions: Service Desk, Technical...

The Courses of the ITIL V3 ® – Intermediate Level – Capabilities Stream cluster the ITIL V3 ® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma. This module covers the following subject areas:  Change Management  Release and Deployment Management  Service Validation...

The Courses of the ITIL V3® – Intermediate Level – Capabilities Stream cluster the ITIL V3® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma. This module covers the following subject areas:  Capacity Management  Availability Management  IT Service Continuity Management  Information Security Management  Demand...

Based on the Best Practices as described in the Project Management Body of Knowledge (PMBOK) - the guiding professional vehicle of the Project Management Institute (PMI), the course addresses in a very practical way the processes and knowledge areas required in project management. Objectives of the courses  To provide a sound understanding of...

The course prepares participants to the two levels of certification related to the project management methodology (PMBOK) published by the Project Management Institute (PMI). It provides guidance on preparing and practicing sample questions what actually helps the participants to paObjectives of the courses • To apply the taught knowledge quickly and confidently. • To provide...